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Santander UK Online Banking Outage Affects Thousands of Customers Santander UK experienced an online banking outage, leaving thousands of customers unable to access their accounts. The disruption affected both the website and mobile apps, though the website service has since been restored. The bank apologized for the inconvenience and is working to resolve the issue. This incident follows similar problems faced by Lloyds Banking Group last month. Santander UK, owned by Banco Santander, recently completed a £2.65 billion acquisition of TSB and pledged not to close any more branches before 2028, despite earlier plans to shut 44 branches, risking 291 jobs.