GUARDIAN - The Guardian

Metro Bank IT Glitch Causes Payment Failures and Overdrafts Metro Bank experienced an IT glitch that left customers unable to make payments and, in some cases, with negative account balances. The issue, which occurred on a Tuesday morning, involved delays in processing inbound and outbound payments, duplicate charges, and unauthorized overdrafts. While the bank claimed to have fixed the problem, customers continued to report issues into the afternoon. Many expressed frustration over missed payments for essentials like food and rent. Metro Bank apologized, stating they are prioritizing the resolution of these issues. This incident adds to the scrutiny banks face over IT system failures.